Terms & Conditions

Terms of use

Greetings from Food INC!

Please be advised that the use of Food INC’s website, located at www.efoodsdirect.co.uk, is subject to the following terms and conditions. By accessing this website, it is understood that you agree to comply with and be bound by these terms and conditions. If you do not agree with any part of these terms, we kindly ask you not to continue using Food INC.

The terms "Client," "You," and "Your" refer to the individual visiting this website and adhering to the company’s terms and conditions. References such as "The Company," "Ourselves," "We," "Our," and "Us" pertain to our organization. The terms "Party," "Parties," or "Us" encompass both the Client and our entity. Throughout these terms, the use of singular, plural, capitalization, and pronouns such as he/she or they are interchangeable, signifying the same entities.

All references relate to the offer, acceptance, and consideration of payment necessary to facilitate our assistance to the Client in the most suitable manner. This is done with the express purpose of meeting the Client’s needs regarding the provision of the Company’s stated services, in accordance with and subject to the prevailing laws of the United Kingdom.


Liability & Refunds

  • We shall not be held responsible for any unintended loss or damage or loss of profits resulting from our failure to supply goods to you.
  • This agreement does not limit our liability for injury, negligence, or infringement of your rights as a customer arising from a breach of contract.
  • We are not liable for any losses you may incur through the distribution, use, or resale of goods as part of your business, as these products are sold to you on the understanding that you are a direct consumer.
  • Once goods have been delivered to the primary address or placed in a secure location, we assume no liability for any subsequent loss or damage to your goods.
  • After we have delivered your goods, it becomes the customer's responsibility to appropriately store them, as we ensure that our products reach you in perfect condition.
  • If the customer or a third party opts to move the goods from the initially provided primary address after delivery, we are not liable for any damage or deterioration in the produce thereafter.
  • The exact minimum and maximum weight of artisan products cannot be guaranteed. We are not responsible for under or over-weighted products; however, we will make every effort to meet weight expectations.
  • Due to the inherent nature of the internet, we cannot guarantee uninterrupted use of our website or error-free transmission. Nevertheless, we commit to maintaining a functional website to prioritize user-friendly access. While occasional restrictions in access may be expected, we will keep website repairs and maintenance to a minimum.
  • In the event of a refund, the customer is required to return the item in its original packaging and is responsible for the return shipping costs.
  • Customers should anticipate up to 14 working days for the full processing of their refund, excluding the original shipping cost.


Policy on Substitute Products

If our products are currently out of stock, we will offer a closely matching alternative at the same price or a higher one. In the event that no suitable alternative is available or if the alternative is of lesser value, we will provide you with a discount voucher. If you prefer not to receive an alternative product, kindly leave a message in the "Order Notes" section, typically located on the top right of the checkout page. Your preferences will be duly noted and accommodated.



We utilize cookies on eFoodsDirect. By accessing eFoodsDirect, you consent to the use of cookies in accordance with eFoodsDirect's Privacy Policy.

Cookies are commonly employed by interactive websites to retrieve user details for each visit. On our website, cookies enhance the functionality of specific areas, facilitating a more user-friendly experience for visitors. Additionally, some of our affiliate and advertising partners may also utilize cookies.



Unless expressly specified otherwise, eFoodsDirect and/or its licensors hold the intellectual property rights for all content on eFoodsDirect. All rights to intellectual property are reserved. Your access to Food INC is granted for personal use only and is subject to the limitations outlined in these terms and conditions.

You are not permitted to:

  • You are prohibited to reproduce content from Food INC
  • You are prohibited to sell, rent, or sub-license material from Food INC
  • You are prohibited to reproduce, duplicate, or copy material from Food INC
  • You are prohibited to redistribute content from Food INC


This Agreement takes effect from the date stated herein.

Certain sections of this website provide users with the opportunity to share opinions and information. It's important to note that eFoodsDirect does not engage in filtering, editing, publishing, or reviewing Comments prior to their publication on the website. Comments expressed on the website are the opinions of the individuals posting them and do not necessarily reflect the views of Food INC, its agents, or affiliates. Food INC, to the extent permitted by applicable laws, disclaims liability for Comments or any resulting liability, damages, or expenses arising from their use, posting, or appearance on this website.

Food INC retains the right to actively monitor all Comments and to promptly remove any that are considered inappropriate, offensive, or in violation of these Terms and Conditions.


You affirm and warrant that:

  • You have the right to post the Comments on our website and possess all the requisite licenses and consents to do so;
  • The Comments do not infringe upon any intellectual property rights, including but not limited to copyright, patent, or trademark, of any third party;
  • The Comments shall not include any material that is defamatory, libelous, offensive, indecent, or otherwise unlawful, constituting an infringement on privacy.
  • The Comments shall not be employed to solicit or promote business, custom, or engage in commercial activities or any unlawful activity.


You grant Food INC a non-exclusive license to use, reproduce, edit, and authorize others to use, reproduce, and edit any of your Comments across all forms, formats, or media.


Creating hyperlinks to our content

The following organizations are permitted to link to our website without obtaining prior written approval:

  • Search engines
  • News organizations
  • Government agencies
  • Online directory distributors have the permission to link to our website in a manner consistent with how they hyperlink to the websites of other listed businesses.
  • Accredited businesses within our system, with the exception of soliciting non-profit organizations, charity shopping malls, and charity fundraising groups, may hyperlink to our website.


These organizations are permitted to link to our home page, publications, or other website information under the following conditions:

  • a. the link is not deceptive;
  • b. it does not falsely imply sponsorship, endorsement, or approval of the linking party and its products/services;
  • c. the link fits within the context of the linking party's site.


We may consider and approve other link requests from the following types of organizations:

  • Well-known sources of consumer and/or business information;
  • Community sites with the ".com" domain;
  • Associations or groups representing charitable organizations;
  • Distributors in online directories;
  • Internet portals;
  • Firms specializing in accounting, law, and consulting;
  • Educational institutions and trade associations.


We will consider and approve link requests from these organizations under the following conditions:

  • a. Any link does not portray us or our accredited businesses unfavorably.
  • b. Organization has a positive track record with us.
  • c. Benefits to us from the visibility of the hyperlink outweigh the absence of Food INC.
  • d. Any link is presented in the context of general resource information.


These organizations are permitted to link to our home page, provided that the link:

  • a. is not deceptive.
  • b. does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services.
  • c. fits within the context of the linking party’s site.


If your organization is among those mentioned in paragraph 2 and you wish to establish a link to our website, kindly notify us by sending an email to Food INC. Include your name, organization name, contact details, your site's URL, a list of the URLs from which you plan to link to our website, and a list of the URLs on our site to which you intend to link. Please allow 2-3 weeks for a response.

Organizations that have received approval are permitted to hyperlink to our website in the following manner:

  • By using our corporate name, or;
  • By utilizing the uniform resource locator being linked to, or;
  • By incorporating any other description of our website that is contextually appropriate and aligns with the content format on the linking party’s site.


Linking to our website does not entitle the use of eFoodsDirect’s logo or any other artwork, unless there is a valid trademark license agreement in place.


Visual Presentation and iFrames Policy

Unauthorized creation of frames around our webpages, altering the visual presentation or appearance of our website, is not permitted without prior approval and written permission.


Website Content Liability and Defense Agreement

We are not liable for any content displayed on your website. You agree to protect and defend us against all claims arising on your website. No link(s) should be present on any website that could be construed as libelous, obscene, or criminal, or that infringes, otherwise violates, or advocates the infringement or violation of any third-party rights.


Your Privacy

Please refer to our Privacy Policy


Linking Rights and Terms of Modification

We retain the right to ask for the removal of any or all links to our website. You agree to promptly remove any links to our website upon our request. Additionally, we reserve the right to modify these terms and conditions, including our linking policy, at any time. By consistently linking to our website, you acknowledge your commitment to adhere to and abide by these linking terms and conditions.


Link Reporting and Information Accuracy Disclaimer

If you come across any link on our website that you find offensive for any reason, feel free to contact us at any time to inform us. While we will consider requests to remove links, we are not obligated to do so or to respond directly to you.

We do not guarantee the correctness of the information on this website, and we do not warrant its completeness or accuracy. Additionally, we make no promises regarding the ongoing availability of the website or the timeliness of the material on the website.


Website Liability Exclusion and Limitations Disclaimer

To the fullest extent permitted by applicable law, we disclaim all representations, warranties, and conditions related to our website and its use. This disclaimer does not:

  • Neither restrain nor exempt our or your accountability for death or personal injury.
  • Neither restrain nor exempt our or your accountability for fraud or fraudulent misrepresentation.
  • Impose restrictions on any of our or your liabilities in a manner not allowed under applicable law.
  • Omit any of our or your liabilities that cannot be excluded under applicable law.


The constraints and restrictions on liability outlined in this section and throughout this disclaimer are contingent on the prior paragraph and apply to all liabilities, encompassing those arising in contract, in tort, and due to breach of statutory duty.

We are not accountable for any loss or damage of any kind as long as the website, its information, and services are offered free of charge.