We hope you are always happy with your FoodInc purchase; however, if you are not completely satisfied we are happy to… Exchange or Refund as per the policy below.
If you’re not completely satisfied with any FoodInc food, FoodInc non-edible grocery, or FoodInc health & beauty product we will refund and replace the item for you. For all electrical items and accessories you have 28 days to change your mind. Products must be returned in their original packaging and in their original condition**; proof of purchase is required.
For all Music, Video and Games you have 28 days to change your mind. Products must be returned in their original condition** and supported by proof of purchase. We will offer a one-time-only exchange of title.
If any item purchased is either faulty, not fit for purpose or incorrectly described, please return it to us within our one-year guarantee period*** and we will be happy to either Exchange or Refund your item; proof of purchase may be required.* (Receipt always required, as detailed above, for electrical items, electrical accessories and music, video and games.)
Exclusions from our change your mind policy include tobacco, pierced body jewellery, mattresses, bedding, personal grooming products, personalised items(including prescription spectacles/lenses), and medicines unless faulty or incorrectly described. Over-the-counter pharmacy items can only be returned to pharmacy counters under the supervision of a pharmacist.